Privacy Policy - Innway
Last updated: December 17, 2018
Innway strives to make life easier and less stressful. This policy details what information we
collect from you and how we use it to accomplish that mission.
We take your privacy as seriously as you do, and because of that we take great care to
collect only the information necessary to provide you with the best Innway experience.
Thank you for choosing to be part of our community at Shenzhen Innway Technology
(“Company”, “we”, “us”,or “our”). We are committed to protecting your personal information
and your right to privacy. If you have any questions or concerns about our policy, or our
practices concerning your personal information, please contact us at
kelvin.liu@innwaytech.com.
This privacy policy applies to all information collected through our website https://
innwaytech.com (“Sites”), mobile applications (“Apps”), and/or any related services, sales,
marketing or events (we refer to them collectively in this privacy policy as the “Services”).
When you visit our Sites, use our Apps, and use any of our Services, you trust us with your
personal information. We take your privacy very seriously. In this privacy notice, we describe
our privacy policy. We seek to explain to you in the clearest way possible what information
we collect, how we use it and what rights you have in relation to it. We hope you take some
time to read through it carefully, as it is important. If there are any terms in this privacy policy
that you do not agree with, please discontinue the use of our Sites or Apps and our Services.
Please read this privacy policy carefully as it will help you make informed decisions
about sharing your personal information with us.
1.Information Innway Collects
Information automatically collected
In Short: Some information – such as IP address and/or browser and device
characteristics – is collected automatically when you visit our Sites or Apps.
We automatically collect certain information when you visit, use or navigate the Sites or
Apps. This information does not reveal your specific identity (like your name or contact
information) but may include device and usage information, such as your IP address,
browser and device characteristics, operating system, language preferences, referring URLs,
device name, country, location, information about how and when you use our Sites or Apps
and other technical information. This information is primarily needed to maintain the security
and operation of our Sites or Apps, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
See “Cookies and other tracking technologies” below for more detailed information on how
we use cookies.
Information collected through our Apps
In Short: We may collect information regarding your geo-location, mobile device, push
notifications, when you use our apps.
If you use our Apps, we may also collect the following information:
- Account Information. You’ll need to use a valid email address and create a
password to create an account on the Innway app.
- Device Information. When you activate a device using the Innway app, that
device’s unique identifier (or device ID) will be associated with your account. If
you choose to name your device or add a photo of it, this information will also
be associated with your account.
- Geo-Location Information. Innway is designed to tell you where your items are.
In order to do that, it’s necessary to collect data about your location. We use
the term “Location Information” to refer to the combined location data of your
phone or device, and your devices. We may request access or permission to
and track Location Information, either continuously or while you are using our
mobile application, to provide location-based services. If you wish to change
our access or permissions, you may do so in your device’s settings.
- Mobile Device Access. We may request access or permission to certain
features from your mobile device, including your mobile device’s bluetooth,
camera, microphone, and other features. If you wish to change our access or
permissions, you may do so in your device’s settings.
- Mobile Device Data. We may automatically collect device information (such as
your mobile device ID, model and manufacturer), operating system, version
information and IP address.
- Push Notifications. We may request to send you push notifications regarding
your account or the mobile application. If you wish to opt-out from receiving
these types of communications, you may turn them off in your device’s settings.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners,
social media platforms, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint
marketing partners, third-party social networking service (“Social Network”), such as
Facebook, Instagram, or Twitter, as well as from other third parties. Examples of the
information we receive from other sources include: social media profile information (your
name, gender, birthday, email, current city, state and country, user identification numbers for
your contacts, profile picture URL and any other information that you choose to make public);
marketing leads and search results and links, including paid listings (such as sponsored
links).
If you decide to interact with a Social Network when using our Sites, we are permitted to
collect Personal Information that you have already made public on your Social Network
account. You can manage this information in the privacy settings of each Social Network.
2.How Innway uses your information
In Short: We process your information for purposes based on legitimate business
interests, the fulfilment of our contract with you, compliance with our legal
obligations, and/or your consent
We use personal information collected via our Sites or Apps for a variety of business
purposes described below. We process your personal information for these purposes in
reliance on our legitimate business interests ("Business Purposes"), in order to enter into or
perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for
compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing
grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To facilitate account creation and logon process with your Consent.
- To send administrative information to you for Business Purposes. We may
use your personal information to send you product, service and new feature
information and/or information about changes to our terms, conditions, and
policies.
- To locate your device when it goes out of range of our mobile device. While
the app is running on your device, it periodically transmits your location
information. This allows us to show you, on your map, the last place your
device was seen by your device. It is one of the primary ways devices helps
you find your lost items.
- Request Feedback for our Business Purposes and/or with your Consent. We
may use your information to request feedback and to contact you about your
use of our Sites or Apps.
- For other Business Purposes. We may use your information for other
Business Purposes, such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate
and improve our Sites or Apps, products, services, marketing and your
experience. We use your Location Information to provide the Sites and may
use your Location Information to promote the Sites or provide you with offers.
However, your Location Information is never shared with other users unless
you choose to share it through our Sites.
3.How Innway shares your information
In Short: We only share information with your consent, to comply with laws, to protect
your rights, or to fulfil business obligations.
We only share information with your consent, to comply with laws, to protect your rights, or to
fulfil business obligations.
- Compliance with Laws. We may disclose your information where we are
legally required to do so in order to comply with applicable law, governmental
requests, a judicial proceeding, court order, or legal process, such as in
response to a court order or a subpoena (including in response to public
authorities to meet national security or law enforcement requirements).
- Vital Interests and Legal Rights. We may disclose your information where we
believe it is necessary to investigate, prevent, or take action regarding potential
violations of our policies, suspected fraud, situations involving potential threats
to the safety of any person and illegal activities, or as evidence in litigation in
which we are involved.
- Vendors, Consultants and Other Third-Party Service Providers. We may
share your data with third party vendors, service providers, contractors or
agents who perform services for us or on our behalf and require access to such
information to do that work. Examples include: payment processing, data
analysis, email delivery, hosting services, customer service and marketing
efforts. We may allow selected third parties to use tracking technology on the
Sites or Apps, which will enable them to collect data about how you interact
with the Sites or Apps over time. This information may be used to, among other
things, analyse and track data, determine the popularity of certain content and
better understand online activity. Unless described in this Policy, we do not
share, sell, rent or trade any of your information with third parties for their
promotional purposes.
- To locate your device when it goes out of range of our mobile device. While
the app is running on your device, it periodically transmits your location
information. This allows us to show you, on your map, the last place your
device was seen by your device. It is one of the primary ways devices helps
you find your lost items.
- Request Feedback for our Business Purposes and/or with your Consent. We
may use your information to request feedback and to contact you about your
use of our Sites or Apps.
- For other Business Purposes. We may use your information for other
Business Purposes, such as data analysis, identifying usage trends,
determining the effectiveness of our promotional campaigns and to evaluate
and improve our Sites or Apps, products, services, marketing and your
experience. We use your Location Information to provide the Sites and may
use your Location Information to promote the Sites or provide you with offers.
However, your Location Information is never shared with other users unless
you choose to share it through our Sites.
4. Cookies and other tracking technologies
In Short: We may use cookies and other tracking technologies to collect and store
your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to
access or store information.
Cookies
Cookies are small text files that are stored on your computer’s hard drive or onto your mobile
device’s memory, if your browser is set to accept cookies. Like many other online services,
cookies and other tools like them help us collect and understand how you use our services.
Although most internet browsers automatically accept cookies, you can change your settings
or use third-party tools to prompt you before accepting cookies from the websites you
choose to visit, or to refuse cookies altogether. You can even delete them through your
browser. Most browsers also have settings to prevent them from accepting new cookies, to
notify you when you receive a new cookie, or to delete or disable cookies altogether. Some
parts of our Sites may not work for you if you disable cookies.
How We Use Cookies
We use cookie technology in various ways to help make it easier for you to use our Sites. For
example, we use cookies to remember you when you return to our website, identify you
when you sign-in, authenticate your access, keep track of your in-app specified preferences
or choices, tailor content to you or geographic region, display a personalised browsing
history, and/or to provide specific technical support.
We may also use cookies to gauge site usage, conduct research and diagnostics to improve
the content we provide you, our products and services, and to help us analyse general web
traffic.
The cookies we use expire after they have fulfilled their purpose. Some cookies expire when
you close your browser (i.e., session cookies) or after a set period of time (i.e., persistent
cookies). The expiration time of cookies that are placed by third parties (explained below) is
determined by the third-party, not us.
Web Beacons
Web beacons (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a
unique identifier that may be included on our Sites for several purposes, including to deliver
or communicate with cookies, to track and measure the performance of our Sites, to monitor
how many visitors view our Sites, and to monitor the effectiveness of our advertising. Unlike
cookies, which are stored on the user’s hard drive, web beacons are typically embedded
invisibly on web pages (or in an e-mail).
5. Use of Google Maps
In Short: Yes, we use Google Maps for the purpose of providing better service.
This website, mobile application, or Facebook application uses Google Maps APIs. You may
find the Google Maps APIs Terms of Service. To better understand Google’s Privacy Policy,
please refer to this link.
By using our Maps API Implementation, you agree to be bound by Google’s Terms of
Service.
6. How Innway uses your social logins
In Short: If you choose to register or log in to our websites using a social media
account, we may have access to certain information about you.
Our Sites or Apps offer you the ability to register and login using your third party social media
account details (like your Facebook or Twitter logins). Where you choose to do this, we will
receive certain profile information about you from your social media provider. The profile
Information we receive may vary depending on the social media provider concerned, but will
often include your name, e-mail address, friends list, profile picture as well as other
information you choose to make public.
We will use the information we receive only for the purposes that are described in this
privacy policy or that are otherwise made clear to you on the Sites or Apps. Please note that
we do not control, and are not responsible for, other uses of your personal information by
your third party social media provider. We recommend that you review their privacy policy to
understand how they collect, use and share your personal information, and how you can set
your privacy preferences on their sites and apps.
7. How long we keep your information
In Short: We keep your information for as long as necessary to fulfil the purposes
outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes
set out in this privacy policy, unless a longer retention period is required or permitted by law
(such as tax, accounting or other legal requirements). No purpose in this policy will require
us keeping your personal information for longer than the period of time in which users have
an account with us.
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymise it, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion is possible.
8.How we keep your information safe
In Short: We aim to protect your personal information through a system of
organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed
to protect the security of any personal information we process. However, please also
remember that we cannot guarantee that the internet itself is 100% secure. Although we will
do our best to protect your personal information, transmission of personal information to and
from our Sites or Apps is at your own risk. You should only access the services within a
secure environment.
9. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years
of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using
the Sites or Apps, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the Sites or Apps. If
we learn that personal information from users less than 18 years of age has been collected,
we will deactivate the account and take reasonable measures to promptly delete such data
from our records. If you become aware of any data we have collected from children under
age 18, please contact us at kelvin.liu@innwaytech.com.
10.Your privacy rights
In Short: In some regions, such as the European Economic Area, you have rights that
allow you greater access to and control over your personal information. You may
review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable
data protection laws. These may include the right (i) to request access and obtain a copy of
your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing
of your personal information; and (iv) if applicable, to data portability. In certain
circumstances, you may also have the right to object to the processing of your personal
information. To make such a request, please use the contact details provided below. We will
consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to
withdraw your consent at any time. Please note however that this will not affect the
lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully
processing your personal information, you also have the right to complain to your local data
protection supervisory authority. You can find their contact details here: http://ec.europa.eu/
justice/data-protection/bodies/authorities/index_en.htm
11. We are not responsible for content on third party
websites
Our Sites and Apps may contain links to websites and services that are owned or operated
by third parties (each, a “Third-party Service”). Any information that you provide on or to a
Third-party Service, or that is collected by a Third-party Service, is provided directly to the
owner or operator of the Third-party Service and is subject to the owner’s or operator’s
privacy policy. We’re not responsible for the content, privacy or security practices and
policies of any Third-party Service. To protect your information we recommend that you
carefully review the privacy policies of all Third-party Services that you access.
12. You may access, modify, and rectify your
information
You can access and modify your contact information, such as your name, email address or
phone number, within the Sites or Apps, or by contacting us at kenny.liu@innwaytech.com.
Where otherwise permitted by applicable law, you may send an e-mail or use any of the
methods set out in this Privacy Policy to request access to, receive, seek rectification, or
request erasure of Personal Information held about you by Innway. Please include your full
name, email address associated with your account, and a detailed description of your data
request. Such requests will be processed in line with local laws.
Under Privacy Shield, you may also inquire as to whether Innway is processing Personal
Information about you, request access to Personal Information, and ask that we correct,
amend or delete your Personal Information where it is inaccurate or has been Processed in
violation of the Privacy Shield Principles.
Please note that the Location Information associated with your Account is a core part of our
Services and you will not be able to modify it. However, if you do not want us to use your
Location Information, you can delete it by deleting your Account using the process set forth
below.
13. Your account may deleted upon your request
If you want us to delete your Personal Information, Location Information and your Account,
please contact us at kenny.liu@innwaytech.com with your request. We’ll take steps to delete
your information as soon as we can, but some information may remain in archived/backup
copies for our records or as otherwise required by law.
14. Privacy Shield
Innway complies with the requirements of the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework (collectively “Privacy Shield”), as set forth by the U.S.
Department of Commerce and the Federal Trade Commission (“FTC”), regarding the
collection, use, and retention of Personal Information transferred from the European
Economic Area and Switzerland to the United States. Innway is in the process of certifying to
the Department of Commerce that it adheres to the Privacy Shield Principles and
Supplemental Principles. If there is any conflict between the terms in this Policy and the
Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the
Privacy Shield program, and to view Innway’s certification, please visit https://
www.privacyshield.gov.
Additionally, Innway may protect information through other legally valid methods, including
international data transfer agreements.
“Privacy Shield” means the seven (7) principles of the Privacy Shield Framework: (1) notice,
(2), choice, (3) accountability for onward transfer, (4) security, (5) data integrity and purpose
limitation, (6) access, and (7) recourse, enforcement, and liability. Additionally, it includes the
sixteen (16) supplemental principles described in the Privacy Shield: (1) sensitive data, (2)
journalistic exceptions, (3) secondary liability, (4) performing due diligence and conducting
audits, (5) the role of the data protection authorities, (6) self-certification, (7) verification, (8)
access, (9) human resources data, (10) obligatory contracts for onward transfers, (11)
dispute resolution and enforcement, (12) choice – timing of opt-out, (13) travel information,
(14) pharmaceutical and medical products, (15) public record and publicly available
information, and (16) access requests by public authorities.
If you are an EU or Swiss citizen and feel that Innway is not abiding by the terms of this
Policy, or is not in compliance with the Privacy Shield Principles, please contact Innway at
the contact information provided below.
In addition, Innway has agreed to refer unresolved complaints related to Personal
Information to JAMS Privacy Shield Dispute Resolution Program and, with respect to
employee and human resources data, has committed to cooperate with the panel
established by local data protection authorities and comply with the advice given by the
panel for EU citizens and with the Swiss Federal Data Protection and Information
Commissioner’s authority and advice for such data of Swiss citizens. For more information
and to submit a complaint regarding individual data to JAMS, a dispute resolution provider
which has locations in the United States and EU, visit https://www.jamsadr.com/file-an-eu-usprivacy-shield-or-safe-harbor-claim.
Such independent dispute resolution mechanisms are available to citizens free of charge. If
any request remains unresolved, you may contact the national data protection authority for
your EU Member State.
You may also have a right, under certain conditions, to invoke binding arbitration under
Privacy Shield; for additional information, see https://www.privacyshield.gov/article?
id=ANNEX-I-introduction. The FTC has jurisdiction over Innway compliance with the Privacy
Shield.
15. Policy updates
In Short: We will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by
an updated "Revised" date and the updated version will be effective as soon as it is
accessible. If we make material changes to this privacy policy, we may notify you either by
prominently posting a notice of such changes or by directly sending you a notification. We
encourage you to review this privacy policy frequently to be informed of how we are
protecting your information.
If you object to any of the changes to this Privacy Policy, you must cease using our Sites and
may request us to erase your Personal Information. Any information that is collected via our
Sites is covered by the Privacy Policy in effect at the time such information is collected.
16. We take security seriously
We implement various systems, applications and procedures to secure your Personal
Information, in order to reduce the risks of theft, damage, loss of information, or unauthorised
access, disclosure, modification or use of information. Please be aware, however, that these
measures cannot absolutely guarantee the security of your Personal Information. Therefore,
although we take great efforts to protect your Personal Information, we cannot guarantee and
you cannot reasonably expect that our databases will be immune from any wrongdoings,
malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
17. You are responsible for maintaining the accuracy
and confidentiality of your email address and
password
You are responsible for keeping the secrecy of your password at all times. We recommend
using a strong password that you do not share with other services.
If you believe the security of your account has been compromised, please change your
password immediately via the Innway website or through your Innway app. You can also
contact us at kelvin.liu@innwaytech.com for assistance.
You are responsible for ensuring the email address associated with your account is accurate.
We use that email to contact you about service updates, changes to our policies, and
account activities such as requests for your information or locate attempts on your device.
Innway is not responsible for personal data transmitted to a third party as a result of a user
providing an incorrect email address.
18.Contact information
If you have questions or comments about this policy, you may contact our Data Protection
Officer (DPO), Kelvin Liu, by email at kelvin.liu@innwaytech.com, or by post to:
Shenzhen Innway Technology
Kelvin Liu
Kelvin Liu
Kelvin Liu
5F, Torch Building, No 22, YanshanRoad, Shekou Town, Nanshan District, Shenzhen,
Guangdong 518000
China
If you have any further questions or comments about us or our policies, email us at
kelvin.liu@innwaytech.com or by post to:
Shenzhen Innway Technology
5F, Torch Building, No 22, YanshanRoad, Shekou Town, Nanshan District, Shenzhen,
Guangdong 518000
China
Phone: +86 755-26508703